Terms and Conditions

Terms and Conditions

Valstd ApS
Gammel Banegårdsplads 4c, DK-4220 Korsør
CVR: 45093905
info@valstd.com

Data Protection

The registration of your personal information is always handled ethically by Valstd ApS. We consider your personal data a matter of trust.
At Valstd ApS, we do not disclose any information to third parties. You will not risk us selling your information or using it for any purpose other than fulfilling your order.
We do not record sensitive personal information. When completing an order, you will be required to provide certain details, namely your name, address, phone number, and email.
This information is only used to process your order. The information is stored at Valstd ApS for accounting purposes and retained for five years, after which it is deleted.
When personal data is collected through our website, we ensure that this always occurs with your explicit consent, so you are informed about exactly what information is collected and why.
The director and employees of Valstd ApS have access to the information registered about you.

Additionally, we collaborate with a range of other companies that store and process data. These companies exclusively process information on our behalf and are not permitted to use it for their own purposes.

We only work with data processors within the EU or in countries that can ensure adequate protection of your information.

The data controller at Valstd.com is Valstd ApS. We do not store customer data encrypted, nor do we transmit customer data encrypted.
As a registered customer of Valstd ApS, you always have the right to object to the registration. You also have the right to access the information registered about you.
These rights are granted under the Danish Data Protection Act, and inquiries regarding these matters should be directed to Valstd ApS via email at info@valstd.com.
When you pay with Dankort or other credit cards at Valstd ApS, your data is protected by a security method called SSL.
This means that your data is encrypted and cannot be accessed by unauthorized parties. Valstd ApS does not store customers’ Dankort information but merely facilitates contact with PBS, which is essential for us to withdraw the amount that corresponds to the payment for the order placed and approved by you as the customer.

Payment Options

At Valstd.com, you can pay in multiple ways, allowing you to choose the payment method that suits you best. Different payment methods entail different shipping and administrative costs.
Payment via Dankort, VISA, MasterCard, e-Dankort, Diners, American Express, JCB, ViaBill, and VISA Electron is available. Paying with these cards online is a fast and secure way to pay for goods.
The Danish system for payment via credit cards is among the best in the world. When paying by credit card, a fee is charged. This fee is usually added to the shipping costs, but at Valstd, we cover this fee.
The amount is only debited from your card when the items are shipped. No amount larger than what you have approved at the time of purchase can be withdrawn.

Free Shipping

Valstd ApS offers free shipping on all orders, regardless of the order size or amount. We aim to ensure that our products are accessible and easy to order without additional shipping costs.

Ordering and Cancellation

When paying with Dankort, other credit cards, or any prepayment method, the order is processed once the payment has been registered at Valstd ApS. We process orders on the same day before 3:00 PM.
For this reason, please submit any cancellations as soon as possible to prevent the item from being shipped.
To cancel an order, you can also email us at info@valstd.com. Including your order number will facilitate the cancellation process.
You will receive your order number in the email sent to you immediately after placing your order. When you shop with Valstd ApS, agreements are made in Danish.
It is not possible to view past orders by logging into the website. If you would like a copy of your order confirmation, please email info@valstd.com.

Cookies

At Valstd.com, cookies are used to optimize the website and its functionality, making your visit as convenient as possible. You can delete cookies from your computer at any time, depending on your browser.

Disclaimer

When you shop with Valstd ApS, you, as a customer, agree to our overall terms and conditions.

Shipping

Orders received on weekdays before 12:00 PM are processed the same day.

Right of Withdrawal

You have a 100-day right of withdrawal when shopping as a consumer at Valstd.com. The withdrawal period expires 100 days after the day you receive your item, or take physical possession of the last item when multiple items ordered are delivered separately.
Notification must be provided via info@valstd.com. In your notification, you must make it clear that you wish to exercise your right of withdrawal.
You may also choose to use our standard withdrawal form and send it back with the return. You will find this form attached to your order confirmation and at the bottom of this document.
You cannot simply refuse to accept the item without also clearly notifying us of this.

Partial Withdrawal of Purchase

If you have purchased multiple items from us, you have the option to return one or more items, even if they were bought in one order.
Please note that shipping costs are not refunded if you withdraw only part of your purchase.

Returns

If you wish to cancel your purchase, you must notify us within 100 days of receiving the item. You can inform us of your decision to withdraw via email at info@valstd.com or simply use our return portal.

Return Costs

Please note that you are responsible for the shipping costs associated with returning items. The item must be returned without undue delay and no later than 14 days after you have informed us of your wish to cancel the purchase.

Packaging and Risk

When returning items, it is your responsibility to ensure that the item is securely packed, as you bear the risk for the item from the time it is delivered to you until we have received it back. We recommend returning the item in the original packaging to avoid potential depreciation.

Condition of the Item upon Return

You are only liable for any depreciation in the item’s value due to handling beyond what is necessary to determine the nature, characteristics, and function of the item. If the item has been used beyond what is allowed in a physical store, we reserve the right to reduce the refund accordingly to reflect the item’s reduced value.

Refund of Purchase Amount

If you cancel your purchase within 100 days, we will refund the amount you paid for the item. In case of depreciation for which you are liable, this amount will be deducted from the refund. We will process the refund using the same payment method you used for the original transaction, unless otherwise agreed.

Order Confirmation

When you place an order with Valstd ApS, you will receive an order confirmation via email. This is your proof that we have registered your order. The correct email address must be entered for you to receive this confirmation. The order confirmation includes information about your chosen payment method, the items ordered, and the total price, including shipping costs.

Log Statistics

We use log statistics at Valstd ApS, meaning that a statistical system collects information that can provide a statistical picture of how many visitors we have, where they come from, and which parts of the website they leave, etc. The log statistics are used solely for optimizing Valstd.com.

VAT-Free

We do not export items. This means all orders are sent/paid inclusive of Danish VAT, which you can request to reclaim in your country by contacting customs and taxes with the invoice.

Prices

All prices at Valstd ApS are inclusive of 25% VAT and other taxes. Prices are current daily prices. Administrative and shipping costs depend on your chosen payment method and will appear when the payment method is selected.

Complaints

All products purchased from Valstd ApS are covered by a lifetime warranty against manufacturing defects. If problems arise due to a manufacturing defect, you may return the item for replacement or repair. The warranty does not cover damages caused by improper use, natural wear, or malicious actions.

You can use our return portal to make returns.

You must send the item to us within a ‘reasonable time’. If you complain within two months of discovering the defect, the complaint will always be timely. It is advantageous for both you and us to have a defective item replaced as soon as possible.

The warranty covers all faults that can be attributed to manufacturing defects or faults that arise from NORMAL use of the item. This does not include natural wear, improper use, or any other harmful behavior.

If the complaint is justified, we will of course refund your (reasonable) shipping costs. When returning the item, please explain the issue as specifically as possible.

Note! We do not accept packages sent COD or similar.

Remember, the item must always be returned in secure packaging, and you should obtain a receipt for shipping so we can reimburse your shipping costs.

Risk of Items

The risk of items purchased from Valstd ApS transfers to you as the consumer upon delivery.

Complaint Access

If you wish to file a complaint about your purchase, please contact info@valstd.com. If we are unable to resolve the issue, you may submit a complaint to the relevant board in the area, provided the conditions for this are met.

Center for Complaint Resolution
Nævnenes Hus
Toldboden 2
8800 Viborg

You may also use the EU Commission’s online complaint portal, which will primarily be relevant if you are a consumer residing outside Denmark. You can find the complaint portal here: http://ec.europa.eu/consumers/odr/.

The terms and conditions were last updated on 07.11.2024